Frequently Asked Questions
What should I expect as a new customer?
When we begin servicing your vehicle we set up a service record for each vehicle. Information furnished by the customer includes their personal info (name, phone, email, etc) the year, make and model, the license number and the VIN (vehicle identification number) of each vehicle. From there we take care of the rest.
Do you use service contracts?
We don’t use contracts or submit anything for signature, we simply begin the service. If for any reason a customer wishes to discontinue, we’ll stop. This approach is simpler for everyone, and risk free for the customer.
What forms of payment do you accept?
We accept MasterCard and visa, debit and cash. Sorry we do not accept personal cheques.
Can I contact you via email?
Yes. We use email for estimates, maintenance notification and billing. We also take appointment requests online via our contact page.
Do you keep service records for my vehicle?
Vehicle service records are key to maintaining your vehicle. Each contact we have with a vehicle is noted in its service record. Over time, an accurate service history is built for each vehicle. Customers may request copies of their service records at any time.
When should I change my oil?
Oil changes should be done at the interval specified by your car’s manufacturer. Your vehicles owners manual will tell you when you should change your oil based on how and where you drive your car. Learn more…
When should I rotate my tires?
Tires require rotation every 10k. This allows all of the tires to wear evenly and at the same rate maximizing how many kilometers you get out of your tires. Rotating tires also allows for a quick inspection of your brakes which can alert us of any upcoming problems. Yes, we rotate tires. We also do mounting, balancing and alignments.
Will using high octane/premium gas give me better mileage or more power?
Use whatever grade fuel your owners manual specifies. If it says regular, use regular. Vehicles with engines that require or are designed for high octane fuel will specify this in the owners manual.
Why is there such a difference in cost between parts from different places?
Quality and warranty. A high quality part not only fits and performs better, but lasts longer when installed properly due to higher grade materials and more accurate manufacturing processes. And if a premium part does wear prematurely, chances are it is still under warranty. You really do get what you pay for when it comes to auto parts.
Is my vehicle worth fixing?
This is something that is a daily topic around here. The end decision is yours of course, and there are many things to consider. We can help you decide with a complimentary and comprehensive used vehicle inspection and consultation. Learn more here.